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Soul Food Fitness Store Policies & Guidelines

Please review these customer guidelines before purchasing a session, program, package, membership or digital product. They explain what you can expect from Soul Food Fitness—and what helps our work together remain clear, respectful and fair.

Last updated: September 4, 2026Canada · USA · EuropeUSD · CAD · EUR

Plain-language summary: these policies are intended to make purchases and participation easier to understand. Product-specific checkout terms, signed agreements and written proposals may add details. If a mandatory law gives you rights that cannot be limited by these policies, those rights continue to apply.

Returns and refunds

Know when a purchase becomes final.

24-Hour Buyer’s-Remorse Window

You may request cancellation of an eligible program, package or membership purchase within 24 hours for a full refund, provided delivery has not begun and digital materials have not been accessed or delivered.

Programs & Packages

After 24 hours or once a program begins, fees are generally non-refundable. Clients remain responsible for the full agreed price, including scheduled instalments, regardless of participation or completion.

One-to-One Services

Individual consultations, readings, training, coaching and Reiki sessions are generally non-refundable once purchased or delivered. Rescheduling rules appear below.

Exceptions & Legal Rights

Any written exception confirmed by Soul Food Fitness and any mandatory consumer rights in your jurisdiction take priority where they require a different outcome.

Payments, currencies and taxes

Understand the amount before you pay.

USD is the base pricing currency. When available, clients may choose to pay in USD, CAD or EUR. CAD and EUR amounts shown on service pages may be rounded planning equivalents. Exchange rates and payment-provider calculations can change, so the final currency and total are confirmed before payment.

Applicable taxes are included unless the checkout, invoice or written proposal clearly states otherwise.
Payments must be made through an approved secure payment method.
Never send card details through ordinary email, social media or WhatsApp.
Live WhatsApp sessions currently remain priced in USD per minute.
Chargebacks do not replace contacting Soul Food Fitness to resolve a billing question.

Appointments and scheduling

Protect the time reserved for your session.

Rescheduling

You may reschedule a one-to-one appointment with at least 12 hours’ notice. The replacement time remains subject to availability.

Late Cancellations

Cancellations made with less than 12 hours’ notice and missed appointments are normally forfeited and are not credited or refunded.

Late Arrival

Arriving late does not extend the reserved end time. Rozzebud will make reasonable efforts to provide the remaining session time.

Practitioner Changes

If Soul Food Fitness must change or cancel an appointment, you will be offered a new time or another appropriate resolution.

Digital products and memberships

Access is personal and delivery matters.

Digital downloads, eBooks, guides, recordings, reports, meal plans and similar products are generally non-refundable once access or delivery occurs because they cannot be physically returned.

Digital materials are licensed for the purchaser’s personal use only.
Do not copy, resell, publish, upload, distribute or share access without written permission.
Memberships renew according to the terms shown at purchase and may be cancelled before the next billing cycle.
Partial months and unused membership time are not normally refunded.
If a file is defective or inaccessible, contact Soul Food Fitness for delivery support.

Psychic therapy and intuitive services

Understand the nature and limits of intuitive guidance.

Psychic Therapy, Tarot, Oracle, Astrology, dream analysis, shadow-work support, spiritual coaching, Reiki and energetic guidance are offered for personal insight, spiritual development, emotional reflection and intuitive exploration. The word “therapy” describes a reflective wellness approach and does not mean regulated psychotherapy or clinical treatment.

Interpretive Guidance—Not Predictive Certainty

Intuitive messages, cards, symbols, impressions and astrological interpretations are subjective and may have more than one meaning. Future events, personal transformations and specific outcomes cannot be guaranteed. You remain responsible for how you interpret and use the guidance and for every decision you make afterward.

Not Medical, Mental-Health, Legal or Financial Advice

These services are non-medical and non-clinical. They do not diagnose conditions, replace licensed mental-health care or provide medical, legal, financial or emergency advice. Soul Food Fitness and Rozzebud are not responsible for decisions, losses or outcomes resulting from reliance on intuitive guidance, to the extent permitted by law.

Emotional Reflection and Personal Responsibility

Personal realizations may bring up strong emotions. You agree to communicate relevant boundaries, pause when needed and seek appropriately qualified support for needs outside the service scope. The practitioner may redirect, pause or decline a topic or session when it crosses an ethical, safety, legal or professional boundary.

Crisis and Emergency Boundary

Psychic Therapy and intuitive services are not crisis or emergency services and are not designed to address suicidal thoughts, self-harm, abuse, medical emergencies or severe mental-health episodes. If there is immediate danger, contact local emergency services or an appropriate crisis service in your location. A session may be paused or ended when crisis indicators appear.

Confidentiality Boundaries

Session information is handled privately, subject to the privacy policy and applicable law. Confidentiality may be limited when disclosure is legally required or when information indicates a serious risk of harm, abuse or criminal activity. No online communication method can be guaranteed completely private.

Consent and Intellectual Property

By booking or participating, you acknowledge the interpretive and non-clinical nature of the service, accept responsibility for your choices and consent to intuitive, spiritual or energetic guidance within the booked scope. Original frameworks, materials and recordings remain protected and may not be reproduced or distributed without permission.

Health, safety and participation

Participate honestly and within your capacity.

Fitness, nutrition, coaching, Reiki and spiritual services are educational, supportive or complementary in nature. They do not diagnose conditions, prescribe medical treatment or replace regulated medical or mental-health care.

You are responsible for deciding whether participation is appropriate for you and for obtaining medical clearance when appropriate.
Provide complete and accurate intake information, including relevant symptoms, injuries, diagnoses, medications and limitations.
For online movement sessions, maintain a clear, safe space, suitable equipment and stable connection.
Stop an activity if you feel pain, dizziness, unwell, unsafe or unable to continue, and seek appropriate care.
Physical activity involves inherent risks. By voluntarily participating, you acknowledge those risks and release Soul Food Fitness and its practitioner from related liability to the extent permitted by law.
No particular health, fitness, relationship, financial or spiritual result is guaranteed.

Client agreement and conduct

Create a respectful space for the work.

Commitment

Participate honestly, communicate relevant changes and engage with agreed actions at a pace appropriate for you.

Communication

Maintain respectful, lawful communication. Harassment, abuse, threats, discrimination and misuse of services are not accepted. A purchase permits service-related messages such as confirmations, reminders, program updates and direct coaching communication; promotional marketing remains subject to applicable consent rules.

Boundaries

Sessions must remain within the booked scope, format and time. Contact outside sessions does not create unlimited or emergency support.

Service Refusal or Termination

Soul Food Fitness may refuse or discontinue service when policies are breached, safety is compromised, payment remains overdue or the working relationship is no longer appropriate.

Privacy and personal information

Use personal information with care and purpose.

Soul Food Fitness may collect contact details, billing records, booking information, intake responses, information you voluntarily share, messages and limited website-use information needed to provide, secure and improve services.

Information may be used to deliver and personalize services, process payments, manage appointments, provide support and meet legal obligations.
Necessary information may be handled by trusted service providers such as hosting, scheduling, communication and payment platforms.
Soul Food Fitness does not sell personal information.
Reasonable safeguards are used, but no online transmission or storage method can be guaranteed completely secure.
You may ask about access, correction or deletion, subject to legal and recordkeeping requirements.
Send privacy questions to soulfoodfitness@outlook.com.

Website and external links

Use educational content thoughtfully.

Website content is provided for general educational and informational purposes. While care is taken to keep information useful and current, errors may occur and content may be updated without notice.

External links are provided for convenience; Soul Food Fitness does not control third-party content, availability or privacy practices.
Website content does not create a practitioner-client relationship by itself.
All original site copy, programs, videos, graphics and resources remain protected intellectual property.
Unauthorized automated extraction, reproduction, resale or commercial reuse is prohibited.

Quick answers

Store policy questions.

Can I cancel a program or package after purchase?

A program, package or membership purchase may be cancelled within 24 hours for a full refund if the program has not begun and no digital materials have been accessed or delivered. After that period or once delivery begins, the purchase is generally final, subject to mandatory consumer rights.

Can I reschedule a one-to-one session?

Yes. One-to-one sessions may be rescheduled with at least 12 hours’ notice. Late cancellations, missed sessions and no-shows are normally forfeited unless Soul Food Fitness agrees otherwise or applicable law requires a different result.

Are digital products refundable?

Digital downloads, eBooks, guides, recordings and other immediately accessible products are generally final sale once access or delivery occurs. Mandatory consumer rights and any written product-specific terms still apply.

Can I pay in USD, CAD or EUR?

Yes, where the selected service or checkout offers those currencies. USD is the base price. CAD and EUR amounts may be rounded planning equivalents until the final amount is confirmed. Applicable taxes are included unless a checkout or written proposal clearly states otherwise.

Are instalment payments optional after a program begins?

No. Choosing an instalment plan creates a commitment to pay the complete agreed program price by the stated due dates, even if participation stops, except where mandatory law or a written agreement provides otherwise.

Does Soul Food Fitness guarantee specific results?

No. Wellness, fitness, nutrition, coaching and spiritual-service experiences vary by individual circumstances, participation and consistency. No specific health, financial, relationship, spiritual or performance outcome is guaranteed.

Are psychic and intuitive readings guaranteed predictions?

No. Tarot, Astrology, psychic, intuitive, spiritual and energetic guidance is interpretive and intended for personal reflection and spiritual exploration. Messages are not predictive certainties, and each client remains responsible for their choices and actions.

How can I ask a policy or privacy question?

Email soulfoodfitness@outlook.com and identify the purchase, service or privacy request involved. Do not send payment-card details or unnecessary sensitive information by ordinary email.

Questions before you purchase?

Clarity belongs in every transaction.

Ask about a service, currency, cancellation, digital delivery or privacy request before making your decision.

Contact Soul Food Fitness Email a Policy Question